Privacy Policy

Lianwo Technology (Beijing) Co., Ltd. ("Lianwo Technology," "we," or "us") is committed to respecting your privacy and protecting any information you provide to us. This Privacy Policy explains how we collect, use, disclose, and process your personal data when you use Lianwo Technology's software, platform, application programming interfaces (APIs), documentation, and related tools (collectively, the "Services"). Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge and agree to our practices regarding the processing of your personal information and data.

1. Personal Data We Collect

We collect the following categories of Personal Data:

A. Personal Data You Provide Directly

If you create an account to use the Services or communicate with us, we will collect relevant Personal Data, including:

  1. Account Information: When you register for a Lianwo Technology account or apply to receive Service-related information, we will collect your identity information such as your name and email address.
  2. Payment Information: If you apply to use Lianwo Technology's paid products and Services, we will collect your payment information.
  3. Input Content and Suggested Content: The Services allow you to submit content ("Input Content") and generate responses based on your Input Content ("Suggested Content"). If you include Personal Data in your Input Content or reference external content, we will collect such information, and it may appear in the Suggested Content we provide.
  4. Communication Information: If you contact us, we will collect your name, contact information, and the full content of all messages you send.
  5. Feedback: During your use of the Services, you may provide feedback, including improvement ideas and suggestions, or rate the Suggested Content corresponding to your Input Content. If you submit feedback regarding the Services, we may save the complete conversation history as part of the feedback.

B. Personal Data We Collect Automatically

When you use the Services, we automatically collect certain technical data, including:

  1. Device Information: Your device or browser automatically sends us information about when and how you install, access, and use the Services, including device type, browser information, operating system information, mobile network or internet service provider information, etc.
  2. Log Information: We collect Service operational information, including your IP address, browser type and settings, error logs, and other ways you interact with the Services.
  3. Usage Data: We collect information about your use of the Services, such as access dates and times, browsing history, search records, clicked links and viewed pages, as well as other technical information related to your Service usage behavior and accessing devices.
  4. Cookies and Similar Technologies: We and our service providers use cookies, pixel tags, scripts, or similar technologies to operate and manage the Services and optimize your user experience. These technologies can help identify you, personalize your experience, and analyze and optimize Service usage.
  5. Location Information: For security and performance purposes, we may determine the geographic location of your device when accessing the Services through information such as your IP address.

C. Information We Do Not Collect

Lianwo Technology does not intentionally collect sensitive or special categories of personal information, such as genetic data, biometric data used to uniquely identify a natural person, health information, or religious information. In addition, Lianwo Technology does not intentionally collect information from minors under the age of 18, nor does it direct the Services or content toward such minors. If we discover or have reason to suspect that a user is under 18 years of age, we will conduct an investigation and, where appropriate, delete the relevant Personal Data and/or account.

2. How We Use Personal Data

We may use Personal Data for the following purposes:

  1. To provide and maintain the Services, including optional features that enhance functionality and user experience.
  2. To create, manage, and maintain your account, including processing payments and responding to inquiries.
  3. To improve and develop the Services and conduct research, including debugging, identifying, and fixing issues that affect functionality.
  4. To communicate with you, including sending Service updates, related news, and event notifications.
  5. To prevent, detect, and investigate fraud, abuse, security incidents, and violations of the Terms of Service.
  6. To comply with legal obligations and protect the rights, safety, privacy, and property of users, Lianwo Technology, or third parties.
  7. To investigate and resolve disputes or security issues.
  8. To enforce the Terms of Service and other applicable agreements.

We will not use Input Content or Suggested Content to train models, nor will we allow third parties to use such content for this purpose, unless one of the following circumstances applies: (1) the relevant content is flagged for safety review; (2) you explicitly report the relevant content to us (e.g., as feedback); (3) you explicitly consent to the use of such content for model training. You can manage your preferences regarding whether Input Content and Suggested Content may be used for model training within the Services.

3. How We Share Personal Data

We may disclose your Personal Data in the following circumstances:

  1. Service Providers and Business Partners: We may disclose Personal Data to third-party vendors and service providers that support our business operations and assist in providing and optimizing the Services, including third-party hosting, cloud infrastructure, models, analytics, customer support, security monitoring, communications, payment processing, and other service providers.
  2. Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or other corporate transaction, Personal Data may be disclosed to counterparties and advisors during the due diligence phase, or transferred as part of the transaction assets.
  3. Compliance and Rights Protection: If we deem it necessary, we may disclose Personal Data to government agencies or other third parties to comply with applicable laws, respond to lawful requests, protect the safety and property of any person, or enforce the Terms of Service.
  4. Affiliates: We may share Personal Data with our affiliates (entities that control us, are controlled by us, or are under common control with us), and their use of such data will be consistent with this Privacy Policy.
  5. Third-Party Services and Integrations: The Services may integrate links or interfaces to third-party websites, applications, or services. If you choose to interact with such third parties, your Personal Data may be disclosed directly to them and will be subject to their own terms and privacy policies.
  6. Enterprise Account Administrators: If you create an account using an organization-affiliated email address, we may disclose account-related information to that organization. If you are part of an enterprise or institutional account, administrators may access and manage your Service usage behavior.
  7. With Your Consent: With your permission, we may disclose Personal Data, including through information-sharing features built into the Services.

4. Data Retention

Lianwo Technology retains your Personal Data only for as long as necessary to effectively operate the Services and meet legitimate business needs (such as compliance, security, dispute resolution, and enforcement of agreements). The appropriate retention period depends on the purpose of collection, the sensitivity of the Personal Data, the potential risk of its use or disclosure, and any applicable legal requirements.

Your settings may also affect how long certain data is retained. For example, some temporary interactions with the Services may not appear in your history and may be stored only for a short period for security and system monitoring purposes.

When Personal Data is no longer needed, Lianwo Technology and its service providers will delete, purge, de-identify, or anonymize the relevant data in accordance with procedures prescribed by applicable law.

5. Data Security

We take commercially reasonable technical and organizational measures to protect Personal Data against loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of internet transmission or electronic storage can guarantee absolute security. You should exercise caution when deciding to provide information to the Services. We are not responsible for any actions that bypass the privacy settings or security features of the Services or third-party linked websites.

6. Your Rights and Choices

Depending on your jurisdiction and the applicable laws of your country or region, you may have specific rights regarding your Personal Data, including the right to access, delete, correct, or transfer your Personal Data; the right to object to or restrict our processing activities; and the right to withdraw consent where processing is based on consent. You also have the right to file a complaint with your local data protection authority.

To exercise these rights, you or your authorized agent may contact us. Before processing a request, we may require information to verify your identity. Lianwo Technology will not take discriminatory action against you for exercising your privacy rights under applicable law.

Rights you may be entitled to include:

  1. Right to Information: To know the categories of Personal Data we collect, the purposes of use, and the types of third parties with whom we share it.
  2. Right to Access and Data Portability: To request a copy of the Personal Data we hold about you, and, where applicable, to request it in a portable format.
  3. Right to Deletion: To delete the Personal Data we have collected through your use of the Services, subject to exceptions prescribed by law.
  4. Right to Correction: To correct inaccurate Personal Data we hold about you. Please note that while we will make reasonable efforts to process correction requests, due to the nature of our models, we cannot guarantee the accuracy of Suggested Content generated by the Services.
  5. Right to Object: To object to certain types of processing. Where applicable, unless we have a legitimate legal basis to continue processing, we will cease the relevant activities.
  6. Right to Restrict Processing: To restrict our processing of your Personal Data in limited circumstances (e.g., while a correction request is being processed).
  7. Right to Withdraw Consent: To withdraw consent where processing is based on your consent. Withdrawal does not affect the lawfulness of prior processing activities.
  8. No Automated Decision-Making: Lianwo Technology does not make decisions based solely on automated processing that affect your legal rights or produce similarly significant effects.
  9. No Sale, No Targeted Advertising: We do not "sell" or "share" Personal Data for cross-context behavioral advertising, nor do we process Personal Data for "targeted advertising" purposes.

To achieve the purposes described in this Privacy Policy, Lianwo Technology processes your Personal Data on servers located in different jurisdictions. Despite variations in data protection laws across countries, we protect your Personal Data in accordance with the safeguards set out in this Policy regardless of where the data is processed, and we only transfer data pursuant to lawful and valid transfer mechanisms.

7. Specific Jurisdiction Disclosures

Certain jurisdictions require specific disclosures regarding the processing of Personal Data. The table below supplements this Privacy Policy by providing additional details about the purposes of data collection, the types of data collected, and the legal bases. For more information, please refer to the "Personal Data We Collect," "How We Use Personal Data," and "Data Retention" sections above.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When updated, we will post the revised version and its effective date at the top of this page, unless otherwise required by law for different forms of notification. After any changes to the Privacy Policy, your continued use of this website indicates your acceptance of such changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us through the following: